Our service center in Gdansk, Poland is our center of excellence for hardware repairs and software technical services. Here, our staff combines product expertise and in-depth knowledge of our customers’ specific applications and systems all around the world. The center is equipped with the latest analytical tools as well as measuring and test devices.

You can specify your precise requirements on the repair request directly using our online RMA system. The repairs and software services we return to you meet our high internal quality standards and satisfy all prescribed guidelines.

Do you need support? You can request an RMA number here: http://rma-emea.luminator.com/en/rma

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Luminator Service Center (LSC)
LTG Poland Sp. z o.o.
Building B
ul. Gen. Wladyslawa Sikorskiego 2
83-000 Pruszcz Gdanski
Poland
Tel.: +49 (7222) 10016425
Business hours: 7:00AM to 3:00PM
E-Mail: lsc.emea@luminator.com

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This way, we can provide optimal service to you and process your request quickly, efficiently and with maximal transparency.

Concerning sales issues, customer support (hardware), customer support (software, i.e. configurations, destination texts) the well-known service contacts in respect to addresses and phone numbers remain unchanged.

Dear Customer,

Thank you for using the RMA Tool to submit your requests.

As previously communicated, we are in the process of introducing a new platform that will replace the current system. We are now at the final stage of this transition.

To ensure a smooth and least disruptive change for our customers, we kindly ask you to verify whether you are already registered on the TicketX platform, which will become our main tool for registering orders, complaints, and inquiries.

As most of our customers already have an account on the TicketX platform, we kindly ask you to verify that your account is active and that your login credentials are still up to date.

To do so, please use the link below:
https://support-cp.luminator.com/

If you are not yet registered or experience any difficulties logging in or registering, please contact us at:
support.emea@luminator.com

This change is intended to enhance clarity, improve efficiency, and ensure an even higher quality of service. Further details, including the official launch date, will be shared shortly.

Thank you for your understanding and cooperation.

Yours Sincerely,
Luminator Service Center Team