GermanService Center Gdansk
Our service center in Gdansk, Poland is our center of excellence for hardware repairs and software technical services. Here, our staff combines product expertise and in-depth knowledge of our customers’ specific applications and systems all around the world. The center is equipped with the latest analytical tools as well as measuring and test devices.
You can specify your precise requirements on the repair request directly using our online RMA system. The repairs and software services we return to you meet our high internal quality standards and satisfy all prescribed guidelines.
Do you need support? You can request an RMA number here: http://rma-emea.luminator.com/en/rma
Luminator Service Center (LSC)
LTG Poland Sp. z o.o.
Building B
ul. Gen. Wladyslawa Sikorskiego 2
83-000 Pruszcz Gdanski
Poland
Tel.: +49 (7222) 10016425
Business hours: 7:00AM to 3:00PM
E-Mail: lsc.emea@luminator.com
This way, we can provide optimal service to you and process your request quickly, efficiently and with maximal transparency.
Concerning sales issues, customer support (hardware), customer support (software, i.e. configurations, destination texts) the well-known service contacts in respect to addresses and phone numbers remain unchanged.
Dear Customer,
Thank you for using the RMA Tool to submit your requests.
Please note that as of June 1st, the RMA Tool will no longer be available.
We kindly ask you to submit all new requests via the new TickX platform.
To ensure a smooth and least disruptive change, we would like to remind you of the following mandatory steps:
Please verify whether you are already registered on the TickX platform, which will become our main tool for registering orders, complaints, and inquiries.
As most of our customers already have an account on the TickX platform, please make sure that your account is active and that your login credentials are up to date.
To do so, please use the link below:
https://support-cp.ltg-emea.com/
If you are not yet registered or experience any difficulties logging in or registering, please contact us at: support.emea@luminator.com
If you have already registered a request in the RMA Tool before this date, please do not worry – all existing requests have been transferred to the new portal.
You have been or will be informed accordingly, and the new ticket number can be found in the subject line of the notification message.
For your convenience, a user manual and an instructional video are available on our official website at the link below (at the bottom of the page):
- User Manual – https://luminator.com/en-uk/service/technical-support.html
- Instructional Video – https://luminator.com/en-uk/service/technical-support.html
This change is intended to enhance clarity, improve efficiency, and ensure an even higher quality of service.
Thank you for your understanding and cooperation.
Yours Sincerely,
Luminator Service Center Team